Log-in and Registration

Q: How do I create an online account?

A: To create an online account, complete the Request an Account form in the top right corner of the screen.


Q: My account is locked. What do I do?

A: Please contact us, and we will unlock your account for you.


Q: How do I reset my password?

A: Click the reset password link on the home page to reset your password. We'll send a link to your email address on file that you can use to create a new password.



Q: How do I know your Felco’s are Real?

A: We only sell Real Felco Pruners and are an authorized retailer of Felco. Please feel free to reach out to the manufacture for clarification.


Q: How can I get a paper catalog?

A: I’m sorry we do not mail out paper catalogs however our most up to date products are listed on our site.


Q: What is I want to buy for resale?

A: Email us a copy of your tax-exempt certificate and create an online account and we will email you when your account have been converted over to a tax exempt account (click here to submit tax-exempt certificate).


Q: How do I buy in bulk?

A: Under most products a quantity discount will appear and that quantity need to be added to the cart in order to receive that discount.


Q: Can I mix and match Bulk Discounts.

A: No


Q: Do you offer Local pick-up?

A: No, however we do offer Free shipping over $45.


Q: When will my order ship?

A: Most order ship next day.


Q: What is your Free shipping?

A: Free shipping is a 3-10 day shipping method that can ship USPS, UPS, FedEx or other methods but is at the choice of the Warehouse.