Warranty & Returns

Our Commitment to Quality

At Pruner Warehouse, we carry professional-grade cutting tools from the world's most trusted brands. Every product we sell is built to perform — and backed by the manufacturer's warranty. If something isn't right, we're here to help you get it resolved.

Manufacturer Warranties by Brand

Each brand we carry offers its own warranty coverage. For warranty claims, we'll direct you to the manufacturer's support team, who are best equipped to evaluate and fulfill your claim.

  • Felco – Manufacturer warranty covering defects; coverage varies by product line. Contact Felco or your regional distributor for details.
  • Silky – Manufacturer warranty against defects in materials and workmanship. Contact Silky's U.S. distributor for claims.
  • Corona – Manufacturer warranty applies; contact us and we'll point you to the right resource.
  • Bahco – Manufacturer warranty covering defects; coverage varies by product line. Contact Bahco or your regional distributor for details.
  • Zenport, Notch, Snips – Manufacturer warranty applies; contact us and we'll point you to the right resource.

Not sure which brand you have or where to start? Contact us and we'll help you navigate the process.

Our Return Policy

We accept returns within 30 days of delivery on items that are unused and in their original packaging. The following conditions apply:

  • Items must be in new, uninstalled condition with all original packaging and accessories.
  • Replacement parts and special-order items are not eligible for return.
  • Items showing signs of use, modification, or damage are not eligible for return.

Return shipping costs are the responsibility of the buyer. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

How to Start a Return

  1. Contact us within 30 days of delivery via our Contact Us page.
  2. Include your order number and reason for return.
  3. We'll review your request and provide a Return Merchandise Authorization (RMA) number and return instructions.
  4. Ship the item back using a trackable carrier.
  5. Once received and inspected, your refund will be processed to the original payment method within 5–7 business days.

Free Shipping & Returns

We offer free outbound shipping on all orders. Please note that our free shipping policy applies to the original order only — return shipping is the buyer's responsibility unless the return is due to our error or a product defect covered under warranty.

Need a Replacement Part Instead?

Many of the brands we carry — especially Felco and Corona — have extensive replacement parts programs. Before initiating a return, consider whether a replacement blade, spring, or component might solve the issue at a fraction of the cost. Visit our Replacement Parts page to explore options.

Questions?

We're happy to help. Reach out via our Contact Us page and we'll get back to you promptly.

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